Privacy & Cookie Policy — GT Floors Ltd
Effective Date: 1 July 2025 • Last Updated & Audited: 21 October 2026
GT Floors LTD (“we”, “us”, or “our”) is committed to protecting the privacy, security, and transparency of your personal data in strict compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).
1. Data Controller Identity & Statutory Details
- Legal Entity Name: GT FLOORS LTD
- UK Companies House Registration Number: 16385532 (Incorporated 14 April 2025, England & Wales, SIC Code 43330)
- Registered Office Address: 5 Hilldrop Road, Bromley, Greater London, BR1 4DB, United Kingdom
- Data Protection Contact Email: info@gtfloors.co.uk
- Telephone: 020 4622 0200
2. Categories of Personal Data We Collect
When you request a free site survey, use our interactive cost estimator, correspond with us by phone/email/WhatsApp, or enter into an installation contract, we collect:
- Identity & Contact Data: Full name, telephone number, email address, and company name (for commercial clients).
- Property & Technical Survey Data: Property address, postcode, room dimensions (m²), subfloor moisture readings, photographs of work areas, and product preferences.
- Financial & Transaction Data: Itemised quotations, VAT/billing invoices, and payment confirmation records (card payments are processed via PCI-DSS compliant banking/payment gateways; we never store raw payment card numbers).
- Technical & Usage Data: Anonymised IP address, browser type, device viewport, and page interaction telemetry via Google Analytics 4 (GA4) and local accessibility preferences (such as your Reduced Motion preference key
gt_reduced_motion).
3. Lawful Basis & Retention Schedule
| Processing Purpose | Data Categories | UK GDPR Lawful Basis | Retention Period |
|---|---|---|---|
| Site Surveys & Quotations | Identity, Contact, Property Specs | Article 6(1)(b) Pre-Contractual Steps | 24 months from quote date |
| Flooring Supply, Installation & 2-Year Warranty Administration | Identity, Address, Survey Photos, Invoice | Article 6(1)(b) Contractual Necessity | 6 years post-completion (Limitation Act 1980) |
| HMRC Tax, Accounting & Statutory Bookkeeping | Invoices, Payment Records | Article 6(1)(c) Legal Obligation | 6 years + current financial year |
| Website Analytics & Security Monitoring | Anonymised Telemetry & Server Logs | Article 6(1)(f) Legitimate Interests / Consent | 14 months (GA4) / 30 days (Logs) |
4. Data Sharing & Third-Party Processors
We never sell, rent, or trade your personal data. We share strictly limited data only where necessary to fulfil your project:
- Flooring Supply Partners (e.g., Flooring Superstore & Trade Distributors): Delivery address and contact number when coordinating direct-to-site material deliveries.
- Accredited Accounting, Cloud Hosting & Payment Providers: Bound by written UK GDPR Data Processing Agreements (DPAs).
- Regulatory or Law Enforcement Authorities: HM Revenue & Customs (HMRC) or UK courts where required by law.
5. Your Rights Under the UK GDPR
Under UK data protection law, you have the right to:
- Right of Access (Subject Access Request): Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete personal data.
- Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data where there is no overriding statutory retention duty.
- Right to Restrict or Object to Processing: Object to processing based on legitimate interests or direct marketing.
- Right to Data Portability: Receive your data in a structured, machine-readable format.
To exercise any of these rights, email info@gtfloors.co.uk. You also have the right to lodge a complaint with the UK supervisory authority, the Information Commissioner’s Office (ICO) at ico.org.uk (Tel: 0303 123 1113).